Terms of Service

1. Acceptance and eligibility

By purchasing a service, creating an order, or using this website, you agree to these Terms and the MultiSource CX Privacy Policy. You must be at least 18 years old and authorized to act on behalf of, and to purchase services for, the business you identify. If you do not agree, do not purchase or use the services.

2. Nature of the services

MultiSource CX provides one time diagnostic and analytical services for a single business location per order, such as Analyze My Business and the customer path and friction check described on our Services page (the current name of that service may change as it develops). These are point in time reviews, not ongoing management, monitoring, or consulting engagements, and do not include implementation, remediation, or follow up work unless separately purchased.

3. Your authorization to purchase

By placing an order, you represent that you own the business identified in the order, or that you are authorized by that business to purchase the service, provide the required information, and receive the resulting report on its behalf.

4. Accuracy of information you provide

You are responsible for the accuracy of the business name, location, website, contact details, and other information you submit. Findings are only as reliable as the information available to us, including information you provide.

5. Publicly available and customer supplied information

Depending on the service purchased, we may review publicly accessible customer feedback, publicly accessible pages of your website, and information you supply or authorize us to use. We do not access private accounts, gated systems, or nonpublic data unless you separately provide credentials or access for that specific purpose.

6. No guaranteed outcome

MultiSource CX does not guarantee increased revenue, conversion, sales, customer retention, reputation, search rankings, or any other specific business outcome. Reports identify patterns, friction, and opportunities based on available information. What you do with that information, and any results, are your responsibility.

7. Findings are a point in time judgment

Reports reflect our analytical and professional judgment based on information available during the review period. Websites, customer behavior, third party platforms, and business conditions change over time, and a report may not reflect your business shortly after delivery.

8. Third party platforms and systems

Google, your website host, your forms and booking software, email and phone systems, and other third party platforms are outside our control. We do not control their availability, accuracy, features, or enforcement decisions, and a report may note when a third party system limited what we could observe.

9. Use of AI systems and automation

MultiSource CX uses AI systems and automation to collect, organize, analyze, and prepare significant portions of each service, with human review and quality assurance applied where appropriate, particularly for consequential findings and final report quality. You are purchasing the completed report and findings, not a guarantee of a particular fulfillment method.

10. Your responsibility for business decisions

You are responsible for any business, operational, staffing, technical, or financial decisions you make based on a report. Reports are informational and are not a substitute for your own judgment or, where appropriate, a qualified professional.

11. Turnaround and delays

Turnaround begins once payment is confirmed and all required information has been received. Stated timing is an estimate, not a guarantee. Reasonable delays may occur due to an unavailable website, a failed third party system, an unavailable or unresponsive contact channel, incomplete information, or other conditions outside our control.

12. Customer path and friction check authorization

If you purchase a service that includes testing how a prospective customer experiences your business online, by purchasing that service you authorize MultiSource CX to, solely for the business and location identified in your order:

• Review the publicly accessible, customer facing portions of your website
• Navigate designated customer pathways, such as service information, pricing, or booking pages
• Test designated customer contact methods, such as a contact form, email address, or chat widget
• Submit a controlled test inquiry when that is part of the purchased scope
• Observe confirmation behavior and any response received
• Assess the resulting customer experience for the purpose of preparing your report

Purchasing this service does not authorize, and MultiSource CX will not undertake, any of the following without your separate express written consent: making a purchase, a binding reservation, or any transaction that consumes meaningful inventory or capacity; posting reviews, including negative reviews; causing material operational disruption; accessing systems without authorization; security testing or penetration testing; recording telephone calls; or any other action that would require separate legal consent under applicable law. If a future version of this service adds capabilities such as telephone testing, we will update this section and seek any additional consent required before offering it.

13. Analyze My Business, additional terms

Public customer feedback we review may include opinions, inaccurate statements, incomplete accounts, unverified claims, or, in rare cases, fraudulent content. MultiSource CX identifies patterns and themes across available feedback. We do not independently investigate or certify the truth of any individual customer statement, and a recurring theme in a report reflects that the theme appeared in available feedback, not a finding of fact about the underlying event.

14. Cancellation and refunds

You may cancel and receive a full refund any time before substantive fulfillment work has begun on your order. Once analysis, testing, navigation, an inquiry submission, or other substantive fulfillment work has begun, the order is generally nonrefundable, because the work has already been performed. If you believe your report was not delivered consistent with the applicable service description, contact us and we will review the order in good faith.

15. Ownership of our methods and materials

MultiSource CX methodologies, frameworks, scoring approaches, templates, prompts, checklists, and other underlying materials belong to MultiSource Network, LLC and are not transferred to you. You receive the right to use your completed, purchased report for your own internal business purposes. You may not resell, publicly republish, or use our underlying methods or materials to build a competing service.

16. Confidentiality

Nonpublic information you provide about your business will be used only to prepare and deliver your report and to operate our services, and will not be sold or shared with unrelated third parties except as needed to provide the service, such as a payment processor, or as required by law.

17. Third party content

Customer reviews, website content, and other third party material referenced in a report remain the property of their respective owners. We may quote or summarize such material for illustrative purposes within your report.

18. No professional advice

MultiSource CX reports are general business information, not legal, financial, accounting, tax, human resources, cybersecurity, regulatory, or other licensed professional advice. Sensitive findings may warrant review by a qualified professional.

19. Disclaimers

To the fullest extent permitted by law, services and reports are provided as is and as available. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and noninfringement, except where such disclaimers are not permitted by law.

20. Limitation of liability

To the fullest extent permitted by law, MultiSource Network, LLC and its owners, personnel, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from a service or report. Our total liability for any order will not exceed the amount you paid for that order. These limitations do not apply where prohibited by law.

21. Indemnification

You agree to indemnify and hold MultiSource Network, LLC harmless from third party claims arising from your breach of these Terms, your lack of authorization to purchase on behalf of the identified business, or information you provided that you knew or should have known was false or misleading. This provision is intended to be reasonable in scope and should be reviewed by an attorney before launch.

22. Governing law

These Terms are governed by California law, without regard to conflict of law principles. Disputes will be brought in the state or federal courts located in Los Angeles County, California.

23. Electronic communications

You consent to receive order confirmations, delivery notifications, and other communications necessary to provide the service electronically, at the email address you provide. Optional marketing communications are separate and described in our Privacy Policy.

24. Changes to these Terms

We may update these Terms by posting a revised version and effective date. Changes apply prospectively and do not affect orders placed before the change.

25. Contact

MultiSource CX, a service of MultiSource Network, LLC
hello@multisourcecx.com